We design our software to be as user-friendly, intuitive, and bug-free as possible. However, for the inevitable questions and problems, we provide a number of free support options. Explore them in the order listed.
Desktop Application Help
Mouse hover
Many of the control buttons and text boxes in our desktop applications have associated informational text that may answer your question. To see the text, hold the mouse stationary over the area in question for a second or so. If abvailable, the information will appear in a popup.
We incorporate a unique context-sensitive Help system in our desktop software. Look for the 
button in the top right corner of most windows. Clicking the button turns it red 
and puts the window into Help Mode. While in Help Mode, clicking any area brings up the User Manual, automatically indexed to the clicked item. Clicking the button again returns it to blue and restores window operation to normal.
button in the top right corner of most windows. Clicking the button turns it red and puts the window into Help Mode. While in Help Mode, clicking any area brings up the User Manual, automatically indexed to the clicked item. Clicking the button again returns it to blue and restores window operation to normal.
Help menu
Click on Help, the last item on the application’s main menu line, for links to helpful resources. These include the User Manual in various forms (online, PDF, and web-based) and Mindspark’s User Forum.
Mobile and Sync Application Help
Mobile app installation
Difficulties in installing a mobile app or synchronizing with the desktop app are usually the result of an incorrect or incomplete installation procedure. Refer to Adding a Mobile Device in the desktop application’s User Manual for the necessary steps.
?-Help™
Similar to our desktop software, we incorporate a unique context-sensitive Help system in our Grades2Go™ Mobile for Android app. Each display screen has a menu item called Enter/Exit ?-Help™. Selecting this item displays in the top right corner of the screen and puts the display into ?-Help™ mode. Tapping display element now pops up a window explaining the item. Tapping or reselecting the menu item exits ?-Help™ mode and returns the display to normal operation.
in the top right corner of the screen and puts the display into ?-Help™ mode. Tapping display element now pops up a window explaining the item. Tapping or reselecting the menu item exits ?-Help™ mode and returns the display to normal operation.
General Help for All Applications
User Forum
Once registration is completed, you can participate in our online User Forum. Chances are that your question has already been asked and answered, and you will find it there. If not, this is the best place to ask it. Mindspark will constantly monitor the discussions and answer questions as much as possible. These public exchanges will add to the Grades2Go™ knowledge base. The Forum will be Mindspark’s primary tool for gathering user feedback, which will then be incorporated into furure software versions and new products.
Email support
If you have an unexpired Activation Code and your questions aren’t satisfactorily answered through the User Forum, send an email to support@mindsparkinc.com from the address used to generate your Code. We’ll get back to you as quickly as possible. Emails from addresses not associated with current codes may or may not be answered.
Support Options
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